StarTrack Missed Delivery: What to Do & Next Steps

There’s a moment of frustration when you spot that “Sorry We Missed You” card taped to your door. It usually means your package is sitting at a StarTrack depot waiting for your next move. If that sounds familiar, this guide walks through exactly what happens next and the options you have to get your parcel without the runaround.

Redelivery request processing time: Up to 1 business day · Missed delivery notification: Card left at address · Package hold location: StarTrack depot

Seven key facts, one pattern: StarTrack’s missed-delivery workflow splits into three distinct options, each with its own timing and requirements.

Here is a quick-reference table of the essential details.

What happens if you missed StarTrack delivery?

Card left notification details

• Your driver leaves a “Sorry We Missed You” card with the tracking number and a note about where the parcel has been taken (StarTrack Help & support).
• If the card says the parcel is at a Post Office, you must collect it there — not at a StarTrack depot.
• The card also includes a reference to use the Missed Delivery tool online.

Automatic redelivery attempts?

• StarTrack does not perform automatic redelivery attempts for standard missed deliveries. You must initiate a request.
• The Missed Delivery tool is the primary method to start the process (StarTrack).

When the package is returned to depot

• The driver takes the parcel back to the nearest StarTrack depot or Business Hub after the missed attempt.
• From there, you can arrange redelivery, redirect, or depot collection using the online form.

What should I do if I missed my delivery?

Using the Missed Delivery tool on startrack.com.au

• Go to startrack.com.au/support and find the Missed Delivery tool.
• You will need your consignment number (from the card or tracking email).
• The form asks for parcel details, your contact info, and your choice: redeliver to the same address, redirect to a different address, or hold for depot collection (StarTrack).
• Processing takes up to one business day.

Contacting StarTrack customer support

• You can call 13 23 45 if the parcel does not appear in Track & Trace after the missed attempt (StarTrack Help & support).
• Have the tracking number and a detailed description of the item ready.

Visiting the depot for pickup

• Use the Missed Delivery tool to request that the item be kept at the depot (StarTrack Help & support).
• Wait up to one business day for a Customer Service Consultant to contact you with the facility address and collection times.
• Same-day collection is not available — requests made on the day of the missed attempt are processed the next business day.

How long does StarTrack hold packages?

Standard hold period

StarTrack’s official site does not publicly list a universal number of days. Hold times depend on the service level and depot policy. For comparison, FedEx holds packages for 7 days before returning to the nearest facility or shipper. USPS redelivery requests are accepted 24/7, but same-day requests must be submitted by 2 AM CST. StarTrack advises contacting them directly for your parcel’s specific hold timeframe.

Extension options

• If you cannot collect within the standard window, you may request an extension by calling 13 23 45 or using the Missed Delivery tool to select a later collection date.

What happens if you don’t collect in time

• Unclaimed packages are returned to the sender. The sender will then need to re-ship or you will need to arrange a new delivery.

Does StarTrack go to the Post Office?

Difference between StarTrack and Australia Post delivery

• StarTrack is a premium division of Australia Post, but operates its own fleet and depot network (StarTrack).
• Standard StarTrack deliveries go to business and residential addresses, not to Post Offices.

Collection points for StarTrack parcels

• If the “Sorry We Missed You” card specifically states the parcel is at a Post Office, then it has been redirected to Australia Post’s network — you must collect it there.
• Otherwise, collection is at a StarTrack depot or Business Hub.

Can you redirect to a Post Office?

• The Missed Delivery tool offers an alternative address option. If you choose a Post Office address, the parcel may be forwarded there, but this is not the default.
• StarTrack advises using the tool to redirect to a preferred address, which could be a Post Office if the carrier supports that transfer.

Can I pick up a parcel from the sorting facility StarTrack?

How to arrange pickup from the depot

• Yes, you can pick up your parcel from the StarTrack depot. Use the Missed Delivery tool to request that the item be held for collection (StarTrack Help & support).
• Wait up to one business day for confirmation and depot details.

Required identification and documentation

• Bring a valid photo ID (driver licence, passport) and either the tracking number or the “Sorry We Missed You” card.

Depot locations and hours

• StarTrack depots are typically open Monday–Friday during business hours. Saturday pickup is not universally available; check via the Missed Delivery tool or customer support.

Step-by-Step Guide to Resolving a StarTrack Missed Delivery

1. Check the card: Read whether it says “StarTrack depot” or “Post Office”.
2. Locate your consignment number: Found on the card or in your tracking email.
3. Visit startrack.com.au/support and open the Missed Delivery tool.
4. Choose your option: Redelivery to same address, redirect to another address, or hold for depot collection.
5. Submit the form: Processing takes up to one business day.
6. Wait for contact: A Customer Service Consultant will call or email you with the depot address and collection times if you selected depot collection.
7. Collect or receive redelivery: Follow the instructions provided.

“Please use the Missed Delivery tool to complete an online form. This tells us to keep your item at the depot. Then, wait up to one business day for one of our Customer Service Consultants to contact you.”

— StarTrack Help & support

“Missed delivery. Redeliver, redirect or collect your missed delivery.”

— StarTrack homepage

For Australian households and businesses that rely on StarTrack, the trade-off is clear: you get a premium, trackable service with a dedicated depot network, but missed deliveries require proactive action within a short window. The upshot: use the online tool on the same day as the missed attempt, and you will have your parcel sorted by the next business day. Delay, and you risk the package being returned to the sender — a time‑consuming outcome for everyone.

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